Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.

The majority of orders placed are processed and dispatched the next working day. In the event that we receive incomplete customer shipping information (e.g. no contact phone number), order processing may take more time and shipments may be delayed.

Orders are shipped on business days only. Business days are Monday to Friday, excluding public holidays.

All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched, so please ensure that someone is available at specified shipping address to accept your order. 

Just placed an order?

The delivery times below apply to all orders placed before 10am. For all orders placed after 10am, the following day is considered the first working day. Although we do our best to ensure all orders placed are processed, packed and dispatched on the day they are ordered, there are times where this may not be possible. 

You can use your credit / debit cards ( VISA and MasterCard ) or your PayPal account to purchase your favorite LUSH products. Shop away!

Everyone is allowed one customer account. You are more than welcome to send lots of Lush products as gifts to your friends, but they may live in a different address. All you need to do is complete a separate order for each different delivery address. Easy! All customers must include their telephone numbers when they check out, as it is required for our couriers to make the deliveries. 

You should receive a tracking URL once your order has been dispatched.

If you did not receive one or are unable to access the URL, please contact us via email at [email protected] with your order number.